India's Telecom Debacle: A Glimpse into the Woes of Consumer Protection A recent ruling by a Chhattisgarh consumer court against Bharat Sanchar Nigam Limited (BSNL) highlights the woeful state of consumer protection in India's telecom sector.
The case involves Mrigank Shekhar Das, a BSNL mobile subscriber who was charged Rs 65,000 for international roaming data while on a flight from Thailand to India.
The telecom company claimed it had generated the billing based on international roaming records, but Das' flight records and boarding documents clearly show he was airborne during the disputed period.